Information We Collect

We may collect the following information:

• Personal details such as your name, email address, phone number, date of birth, nationality, passport information, and emergency contact details.
• Booking information including your preferred travel dates, accommodation preferences, rooming requests, and package selections.
• Payment information required to process bookings securely through authorised payment providers.
• Technical information such as your IP address, browser type, device information, cookies, and website usage data.
• Communications you send to us via our enquiry forms, WhatsApp, email, telephone, or social media.

How We Use Your Information

We use your information to:

• Process Umrah bookings and travel arrangements.
• Arrange flights, accommodation, transport, visas, and related travel services.
• Communicate important booking updates and travel information.
• Respond to enquiries and provide customer support.
• Improve our website, services, and customer experience.
• Send promotional offers and updates where you have provided consent.
• Comply with legal, regulatory, and financial obligations.

Sharing Your Information

We only share your information where necessary to deliver our services, including with:

• Airlines and transportation providers.
• Hotels and accommodation partners.
• Visa processing agencies.
• Ground transport providers.
• Payment processors.
• Government authorities where required by law.
• Trusted third-party service providers assisting with our operations.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, or disclosure. While no online system is completely secure, we continually review our security practices to safeguard your information.

Cookies

Our website uses cookies to improve your browsing experience, understand website traffic, and enhance our services. You may disable cookies through your browser settings, although some features of the website may not function correctly.

Your Rights

Depending on applicable data protection laws, you may have the right to:

• Request access to your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information where legally permissible.
• Withdraw consent for marketing communications.
• Request information about how your personal data is processed.
• Respond to enquiries and provide customer support.
• Comply with legal, regulatory, and financial obligations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be published on this page with a revised effective date.

Contact us

• Email: info@shafietravels.com.sg